NYC customer service training

Customer Service Training in Manhattan, NYC NY


WE DESIGN EACH CUSTOMER SERVICE TRAINING PROGRAM TO FIT YOUR INDUSTRY AND ORGANIZATION’S SPECIFIC OBJECTIVES AND STYLE.

  • The material is reinforced with role-playing exercises.
  • Each customer service technique is shaped to fit the personal selling style and personality of each representative.
  • Representatives receive one-on-one consultations that develop skills to calm difficult customers and satisfy the needs of the customers.
  • Individual attention ensured with limited class sizes.
  • Real-world techniques in customer service from the New York marketplace .

Customized Training Program Designed to Fit Your NYC Industry

Two Examples of Customer Service Plans:

1.) Half-Day Seminar - A.W.A.R.D. - Winning Customer Service Program
2.) Full-Day Seminar - The Art of Turning Complaints into Compliments

Custom Customer Service Training & Coaching in Manhattan, NYC NY

INTENSIVE ½ DAY SEMINAR: AN A.W.A.R.D. - Winning Customer Service Program

This program gives customer service representatives the techniques needed to immediately gain control of the conversation and calm heated prospects down.
They will learn:

  • Friendly techniques that build rapport and develop long-term customer service relationships
  • How to make a strong first impression and instantly gain the customer’s attention
  • How to develop trust and discover the specific needs of your customers with four sets of questions
  • How to deal with the dissatisfaction of the toughest customer with one essential technique
  • Eight steps that show the hidden reasons why a customer won’t “let go” of an issue
  • Four-part technique that illustrates how a customer benefits from your product over the competition’s
  • 7 ways to leave the customer happy
  • These techniques become second nature with role-playing exercises.

COMPREHENSIVE FULL DAY SEMINAR:  The Art of Turning Complaints into Compliments

In this customer service seminar, your support team – no matter their level of expertise - will learn skills and techniques that will improve customer satisfaction.

In addition to the customer service training techniques and benefits of the ½-Day seminar, your support team will also learn:

  • How to generate positive reviews regardless of how intense a situation is
  • Four steps that teach reps how to discuss benefits instead of difficulties
  • How to create repeat customer opportunities out of complaints
  • Three techniques that show how to make better listeners out of customer service reps
  • How to understand the reason behind a customer complaint and how to use the information to your advantage
  • How to read body language as well as the context of spoken words
  • Seven exercises that show how to handle the most common objections as well as challenges that keep reps from reaching all of their abilities

For Customer Service Training in NYC and All Over New York Call (888) 973-5569 Today

  • Role playing activities emphasize the information and tailor every customer service method to suit your representatives individual personality and style.
  • Personal customer service training consultations match the training to results that calm challenging customers fast and meet customer needs.
  • Limited class size to ensure individual attention.
  • Applicable customer service methods for the New York marketplace.
NYC customer service workshops